The Gifts That Keep Giving
Back in April, at the height of Virginia’s stay-at-home orders and less than a month into the museum’s work-from-home status due to the pandemic, the only staff still physically working at the museum at the time were a skeleton crew of essential personnel. Noelle, our visitor services manager, was working from home when she noticed an order come through the online gift shop. Problem was, all of the packing and shipping had to be done while physically in the museum gift shop, but not only was the museum closed, even our park was closed. With everything going on in the world and the museum itself, I’m sure no one would have blamed Noelle for responding to the customer that the museum was closed and we just couldn’t fulfill the request at this time. After all, it was a small order from out of state, just toy models of the USS Monitor and the CSS Virginia. Instead, she reached out to the buyer to find out more and discovered that it was a father buying the ships for his 6-year-old son’s birthday which was coming up that weekend. He explained how much his son loves the story of the Monitor and the Merrimack. Noelle told him we would make it happen; if the items were shipped by Monday they would reach the family in New York in plenty of time for the little boy’s birthday that weekend. She came in Monday, packaged the models, and even included a note wishing the little mariner a happy birthday. She then confirmed that the item was picked up, and upon receiving the tracking number passed it on to the family. This special kind of dedication and empathy isn’t found everywhere, but it’s here, even behind the scenes, at the Mariners’ Museum.
In this exclusive behind the scenes series, I am introducing you to several members of our Mariners’ crew who are still manning the ship even though our beloved museum remains closed to the public. Allow me to introduce you to the resourceful and dedicated leader of our visitor services department.