Wants his money back! (duh)

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The benefits of technology are far reaching, as expressed in an experience with a couple from Hampton, Va. who were visiting the museum for the first time!  (can you believe it?)   I said, “let me show you the treasure that exists in your own “back yard”.  I gave them the usual 3 minute greeting and an overview of the museum via our new innovative slide presentation.  Which, if you have not experienced it, is a brief docent manually controlled slide showing several views highlighting features of the galleries of the museum.  After I had finished this greeting and slide presentation, the gentleman said “may I get my money back?”  With astonishment, I remarked “why would you want that?”  He said.”well, I feel like that we have just had a TOUR OF THE MUSEUM”, His request for a refund was in jest, of course.  Naturally, I was pleased with the acceptance and reception by this greeting delivery.

Once again, the joys of being a docent continue with each passing day.

Visitor Experience – Seeds of History

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When I give school group tours, I always tell the students that we can only see a part of the museum, and that they should come with their family and spend more time, as there are lot of great history related things to see here. Recently, I was giving a tour to some 5th graders from Williamsburg, and gave them the usual welcome back and bring their family.   The next day, on a Saturday, a young student came in with his mother, his soccer practice having been  rained out.  He and his mother co-mingled in the tour I was giving with some adults, and the young student seemed to know all the answers to the question inter-play.  I said “have you been here before?”.  He answered that he had been in my school tour the day before!

Some where along the line the “seeds of history” had been planted. What a nice feeling!